Hands-On, Expert System Management

High quality client services and support is critical to your business. ClearData Networks offers exceptional, personalized client based care systems. Client care representatives have all gone through our intense technical training programs to not only understand the needs of the network, but to also understand the needs of each of our clients. These representatives monitor and respond to client needs by providing 24-hours per day, seven days a week technical support and service.

Our data centers allow client care technicians to remotely service applications, software, and hardware issues that arise. In addition, in-house service personnel will be available to immediately address issues onsite in the event of equipment failure. In connection with our client care initiatives, we seek to continuously improve systems that increase productivity and enhance your satisfaction.

Specific Client Care Implementation Plans

Our Client service technicians and sales representatives develop specific implementation plans for each new client. These plans include qualifying the client for value-added service offerings, placing orders for the connection facilities, and monitoring the applications, servers, and network drive status. Working with each client and partner, ClearData Networks' best-in-class service level agreement will insure the availability of data and services you demand.

Dashboarding Our Results

Our commitment to client care allows for full disclosure of our service level agreement and measures our results against those agreements. In addition to the objective comparisons for uptime and service, we also expect to review our subjective experience with client sponsors, so as to ensure our relationship delivery.

info@cleardata.net
602.635.4000

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